We consider all of our customers’ information to be confidential. We do not share or sell any of our customers’ information with any organization or entity. All credit card and customer information is encrypted and transmitted using 256-bit SSL technology. We use PayTrace to verify credit card payments and protect against fraud for our customers and our company.
We have implemented a Google Analytics feature based on Display Advertising (e.g., Remarketing, Google Display Network Impression Reporting, the DoubleClick Campaign Manager integration, or Google Analytics Demographics and Interest Reporting). Using the Ads Settings, visitors can opt-out of Google Analytics for Display Advertising and customize Google Display Network ads.
Orders that total more than $75 have an option for free shipping (excluding over-sized items). When free shipping is chosen for an order, the order will be shipped via UPS Ground or U.S. Mail. Generally, it will be whichever method is cheaper. Free shipping is only available for orders shipping to the continental United States.
We sell several antennas that are too large to ship USPS. Due to the nature of our cart system, we are unable to block the USPS option for these items. When USPS shipping is chosen for an oversized item, the item will be shipped UPS Ground instead.
We are only able ship on "business days" Monday - Friday. We are unable ship on weekends or holidays, including the day after Thanksgiving and Christmas Eve, as UPS and USPS do not pickup on these days. We make every effort to ship orders the same day, especially if placed by 2:00 PM Pacific time. Orders placed on a weekend or holiday will be shipped promptly the very next business day.
We do not ship internationally.
We want your experience with us to be as simple and easy as possible. For most of our products, we offer a worry free 30 day returns policy. Please see exclusions. Returns can be requested within 30 days of purchase by phone, email, or through the orders section of the website (account required). You will receive a confirmation email once the return has been approved. Items returned for a refund must be unopened and in new condition with all accessories and printed materials. If the return does not meet the previous conditions listed, at our discretion, we will not accept the return, only offer a partial refund, and/or charge a 10% return processing fee. If your order was placed with free shipping and then returned, the original shipping cost is deducted from the refund. All returns must be authorized with an RA number clearly labeled on return shipment.
Any media such as erasable flash cards, movies, music CDs, and software is acceptable if it is unopened. Oversized items cannot be returned, and are covered by the manufacturer's warranty only. Consumable items such as food and water are not eligible for return. Replacement parts that require soldering (such as diodes, transistors, switches, power jacks, etc) are sold as-is and cannot be returned. Magnum, Galaxy, President, Top Gun, and Stryker radios cannot be returned for any reason. Warranty repairs for these items are handled through the manufacturer. All Galaxy radios issues, including DOA must be addressed directly with Galaxy Radios. This is their policy, not ours. Any product that has been modified or has internal tampering with is not acceptable for return. We do not accept returns for 10 meter radios.
A defective product is an item that, after being set up properly, does not operate correctly on initial use. We recommend that you do a bit of troubleshooting, either on your own or with us, before deciding to return the product. We have lots of troubleshooting information that could solve your problem! Products found to be defective upon initial use or installation will be exchanged (if available) or refunded. If you have a defective radio that you want to get replaced, there is no need to send back all of the items, especially if you have already installed some of the accessories. For example, you would only need to send us the radio and microphone. If you receive a defective item, please contact us and we will get you a replacement (if available) or refund.
Any item damaged by the freight carrier will be covered by insurance. You must retain all packaging material for 10 days. We handle and file the claims for damaged shipments. Upon acceptance of the claim from the carrier, we will reship the product. Each case is handled on a personal level and we will do our best to get replacement product to you as soon as possible. If you receive a damaged item, please contact us and we will get you a replacement (if available) or refund.
Any item purchased on or between 11/01 and 12/20 will have an extended returns period through January 20th. This is so any gifts that don't work out can be returned. Happy holidays!