Privacy Policy

    We consider all of our customers’ information to be a valuable asset.  We do not share or sell any of our customers’ information with any organization or entity.   All credit card and customer information  is encrypted and transmitted using 128-bit SSL technology.  We use Authorize.net to verify credit card payments and protect against fraud for our customers and our company.  We do not keep any credit card information in our databases.  This extra measure ensures that you do not have to worry about your credit card information being safe on our servers (although it would be) since it is not there!  You can be sure that shopping with us is safe.  For more information on Authorize.net click here.  We value your patronage and privacy.

Shipping Policy

All orders are shipped via UPS or USPS.

Free Shipping
Items marked with a green "free shipping" add at the top of the product page are offered with free shipping. The total dollar value of free shipping items must be greater than $50.00 to qualify. Shipping for items not marked free shipping will be calculated separately. Free shipping method is UPS Ground or USPS Priority mail. It will be the sole discretion of WestCoastMall.net to choose which of these methods is used. Delivery can be expected in 2-6 business days. Free shipping is not available for orders paid through Google Checkout.

Foreign Orders
    All foreign orders (outside continental US) will be handled on an individual basis, and may be delayed while validity is determined.  This is to prevent fraud and protect our customers.  It will be the responsibility of the customer to know the import laws of their country.  Please be aware of any rules, regulations, or additional charges associated with any items before you place an order.   

Order Cancellation

    If you need to cancel an order for any reason, simply send us an email before the order ships and we will take care of it.  Any orders canceled after being shipped are subject to the Returns Policy.

Backorders

    We accept orders on select items that we do not physically have in stock.  These items are clearly marked as "backorder only" items when we do not have them physically in stock.  Backordered items are paid for when the order is placed.  They are shipped the day we receive them back in stock.  These orders may be canceled at any time before the order ships for a full refund.  Once a backordered item ships, it is subject to our returns policy. 

Returns Policy

We have outlined the procedures for returning items that are defective, incorrect, misrepresented, or just not wanted.  Products may not be considered for return after 30 days from the shipping date. (Gifts purchased for the holidays are an exception to this.)   Products that have been in use that become defective should be sent to manufacturer’s repair facilities as outlined in owners manual.  Replacement parts that require soldering (such as diodes, transistors, switches, power jacks, etc) are sold as-is and cannot be returned.  Owners manuals, schematics, and service manuals cannot be returned unless they are unreadable (due to misprints, bad copies, etc).  Any media such as erasable flash cards, movies, music CDs, and software can only be returned if it is un-opened. Oversized items such as 26"+ televisions, inflatable home theaters (XL8 & XL12) cannot be returned. They are covered by the manufacturers warranty.

Defective Items

    A defective item is an item that, after being set up properly, does not work on first use.   This does not include items that have been modified prior to first use.  Products found to be defective upon initial use or installation will be exchanged, repaired, or refunded at our discretion.  Defective products must be returned to us, in new condition with original carton, packaging, accessories, and receipt (or copy).  Defective products returned missing or having damaged  packaging, accessories, manuals, etc will receive a partial refund if a refund has been requested. 

Foreign Orders

    We do not pay return shipping on any orders that leave the United States. Returns may be accepted on these orders, but they will be handled on an individual basis and must be shipped back to us with all freight charges, duties, and taxes paid. Any shipments with any charges due will be refused.

    Procedure for returning defective items.

    1.  Contact WestCoastMall.net for a Return Authorization (RA).  This may be done through your order history page on the web site, by calling us at 541-812-2345 or by emailing us at sales @WestCoastMall.net.  To request a return via the web site log in to your account, click the "My Account" link in the top right hand corner, click the desired order, and click the "Return this item" link. 

    2.    You will receive an email letting you know if the RA has been approved.  Once/if an order has been approved, please ship it back to the address provided with the RA#.  We do not pay return shipping on any return.

    3.    Once we receive the defective item back it will be checked out to make sure all accessories, packaging, manuals, etc. are with it, and to make sure the unit is in fact defective.  Once this is completed, a refund will be issued. Original shipping charges are not refunded.  Only the cost of the item is refunded.

Damaged Items

    Any item damaged by the carrier will be covered by insurance.  We generally take care of the claims process for these items.  In most cases we file the claim, and reship the product once we are reimbursed.  Each case is handled individually, however, so there is not specific set of instructions for handling these situations.  Rest assured, we will do our best to take care of you. 

    Procedure for damaged items.

    1.  Contact WestCoastMall.net for a Return Authorization (RA).  This may be done through your order history page on the web site, by calling us at 541-812-2345 or by emailing us at sales @WestCoastMall.net.  To request a return via the web site log in to your account, click the "My Account" link in the top right hand corner, click the desired order, and click the "Return this item" link. 

    2.    You will receive an email letting you know if the RA has been approved.  In most cases, we will file a claim and refund the order. 

    3.    We will need you to hold on to the damaged goods for 30 days.

Incorrect Items

    An incorrect item is an item received that is substantially different from what was advertised.  If we ship you a 3 foot antenna when you ordered a 4 foot antenna, this is incorrect.  If our product page advertises a phone with an answering machine, and the phone does not have an answering machine, this is incorrect.  Incorrect  products must be returned to us, in new condition with original carton, packaging, accessories, and receipt (or copy).  Incorrect products returned missing or having damaged  packaging, accessories, manuals, etc will receive a partial refund. 

    Procedure for returning incorrect items.

    1.  Contact WestCoastMall.net for a Return Authorization (RA).  This may be done through your order history page on the web site, by calling us at 541-812-2345 or by emailing us at sales @WestCoastMall.net.  To request a return via the web site log in to your account, click the "My Account" link in the top right hand corner, click the desired order, and click the "Return this item" link. 

    2.    You will receive an email letting you know if the RA has been approved.  If it has, you will receive a return label via UPS.  Once you receive this label, return the item using the label.

    3.    Once we receive the incorrect  item back it will be checked out to make sure all accessories, packaging, manuals, etc. are with it, and to make sure the unit is in fact incorrect.  Once this is completed, a refund will be issued. Original shipping charges for incorrect items are refunded as well.  You are entitled to a FULL refund if we miss-ship the item, and it is returned in new condition. 

New Items

   A new item return is an item that was orders, fulfilled correctly, but the customer does not want.  New items can only be returned if they are in new condition.  New condition means that the product AND PACKAGING look as they did when shipped.  A restocking fee will be charged for new products returned missing or having damaged  packaging, accessories, manuals, etc.  This includes items that were packaged in plastic clamshell packaging, products that have security tape on the boxes, and products that show obvious signs of wear from usage. 

    Procedure for returning new items.

    1.  Contact WestCoastMall.net for a Return Authorization (RA).  This may be done through your order history page on the web site, by calling us at 541-812-2345 or by emailing us at sales @WestCoastMall.net.  To request a return via the web site log in to your account, click the "My Account" link in the top right hand corner, click the desired order, and click the "Return this item" link. 

    2.    You will receive an email letting you know if the RA has been approved.  If it has, you may ship the product back to us at:

WestCoastMall.net
3075 Kathryn Street NE
Albany, OR 97321
    We do not cover return shipping for new items.  You may ship the item using any method you choose.  We suggest an insured, traceable method.  We are not responsible for returns that do not reach us or arrive damaged.

    3.    Once we receive the item back it will be checked out to make sure all accessories, packaging, manuals, etc. are with it, and to make sure the unit is in new condition.  Once this is completed, a refund will be issued. Original shipping charges for new items are not refunded.  We will contact the customer if an item is missing anything, is damaged, or appears to have been used before issuing a lesser credit.